Terms and Conditions

These general terms and conditions apply to all purchases made via the website of Femme London, located at Bernhardlaan 132, accessible via info@femmelondon.shop. 

1. Applicability 

By placing an order, you agree to these terms and conditions.

2. Product information 

We make every effort to describe the products correctly and provide up-to-date information. However, typing errors or inaccuracies may occur.

3. Ordering and payment 

Orders are processed after receipt of full payment. The available payment methods may vary from country to country. Customers are responsible for checking which payment methods are available for their location.

4. Processing and Delivery 

-Processing time: 1-3 working days

-Shipping time: 3-7 working days (depending on location)

-Shipping takes place directly from our supplier in China

5. Returns and Cancellations 

See our separate returns policy for all conditions.

6. Liability 

We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the specified address carefully.

7. Intellectual Property 

All content on the website (texts, photos, logos) is the property of Femme London and may not be used without permission.

8. Complaints Procedure 

Complaints can be submitted in writing via info@femmelondon.shop. We aim to respond within 5 working days. 

9. Applicable Law 

These terms and conditions are governed by English law.